Customer Support
Shipping Policy
We ship across India with trusted courier partners. Here is what to expect once you place an order with us.
1. Processing Time
Customized products are made to order, so please allow a few working days for preparation before your parcel is handed to the courier. Ready-made items are usually dispatched sooner.
2. Shipping Charges
The exact shipping charge for your pincode is shown at checkout before you pay.
3. Delivery Time
Delivery time depends on your location and the courier assigned to your order. An estimated delivery date is displayed at checkout when available and on your tracking page after dispatch.
4. Cash on Delivery
Cash on Delivery is currently not available. Please pay online at checkout.
5. Order Tracking
Once your order is shipped you will receive an email with a tracking link. You can also check your status anytime on our Track Your Order page.
6. Undeliverable or Delayed Parcels
If a delivery attempt fails or your parcel is delayed, the courier will usually contact you. Please make sure your phone number and address are correct. Contact our support team if you need help.
7. Contact Us
For any shipping question, reach us on Yourstruelyofficial1@gmail.com or WhatsApp +91 99931 06181.